General Terms and Conditions

1. Definitions

1.1. Joy Sinclair Tengker trading under Joy Sinclair and Joy Sinclair Astrology with the trading activity of providing astrological consultations, reports, webinars, workshops and courses to natural persons and legal entities. Registered with the Autoridade Tributária e Aduaneira in Portugal, hereinafter referred to as “contractor”.

1.2. The other party being a natural or legal person who uses the services of the contractor, hereinafter referred to as “client”.

Hereinafter referred to as “parties”.

1.3. All agreements made between the parties about the services offered are considered an agreement. These agreements are confirmed in writing by the contractor to the client after purchase and are set out in the general terms and conditions.

2. Applicability

2.1. These general terms and conditions apply to all offers, quotations, agreements and delivery of services and / or goods as well as all related actions, both of a preparatory and executive nature.

2.2. Deviation from these general terms and conditions is only possible if this has been expressly agreed in writing by both parties.

3. Purchase of Services

3.1. Registration for consultations, reports, webinars, workshops, and courses is done exclusively on the basis of online registration via the website of the contractor www.joysinclair.com. The registration only becomes final upon receipt of payment and is confirmed by email to the client by the contractor.

3.2. Consultations cannot be booked less than 48 hours in advance due to preparation time.

3.3. Each registration is based on a personal title. Client cannot transfer registration to another natural person. One registration (number 1) is valid for one person. It is not allowed to purchase the service with more than one person registered.

3.4. Astrological consultations are only scheduled via the website of the contractor.

3.5. The duration of the services is communicated via the website and varies per service.

4. Payment

4.1. Services and products can only be paid for via the payment module on the contractor's website. Payments can only be made with credit card or Apple Pay. All prices are in Euro. VAT is included in all prices.

4.2. Consultations, reports, webinars, workshops, and courses must be paid no later than 24 hours after booking.

4.3. The agreement is concluded when the client has made the payment and accepted the general terms and conditions.

4.4. In the absence of, or late payment, the contractor has the right to recover the debt collection costs from the client and the contractor is entitled to suspend its contractual obligations and / or to dissolve the agreement.

4.5. Payments can be transferred to bank account NL46 BUNQ 2052 0318 12 in the name of Joy Sinclair. The name of the client should be stated in the description.

5. Offers and Prices

5.1. Offers are without obligation, unless a term of acceptance is stated in the offer. If the offer is not accepted within the set term, the offer will expire.

5.2. The prices stated on offers, quotations and invoices consist of the purchase price including the VAT owed and any other government levies.

6. Execution of the Agreement

6.1. The contractor will execute the agreement to the best of its knowledge and belief. The contractor has a best efforts obligation towards the performance of the agreement and can therefore not be held liable on the basis of a result obligation.

6.2. Client ensures that all information, which the contractor indicates is necessary for the execution of the agreement, is provided to the contractor in a timely manner. If this information is not provided on time, the contractor reserves the right to suspend the agreement.

7. Force Majeure

7.1. In the event of force majeure, the contractor has the right to suspend the execution of the agreement without judicial intervention, or to regard the agreement as dissolved in whole or in part, without the contractor being obliged to pay any compensation as a result.

7.2. Force majeure is understood as: any circumstance as a result of which the client can no longer reasonably be expected to fulfill the agreement.

7.3. If the contractor has already partially fulfilled its obligation arising from an agreement in a situation of force majeure, the contractor is entitled to invoice the work already performed and the client is obliged to pay this invoice as if it concerned a separate transaction.

8. Cancellation Policy

8.1. All cancellations must be submitted in writing via email to info@joysinclair.com. Cancellations made via social media or other informal channels will not be accepted. The contractor will confirm receipt of the cancellation by email.

8.2. Consultations may be rescheduled or canceled free of charge with a full refund up to 24 hours before the scheduled time. Cancellations or changes made after this deadline are non-refundable. No exceptions will be made.

8.3. Webinars, workshops, and courses with a scheduled start date may be canceled free of charge with a full refund up to 24 hours before the event. Cancellations or changes made after this deadline are non-refundable. No exceptions will be made.

8.4. Refunds are not available for:

✷ Webinars, workshops, and courses with instant access
✷ Digital downloads
✷ Reports

8.5. If the client does not attend a scheduled consultation, webinar, workshop, or course, the full fee remains payable. A client is considered a no-show if they are more than 10 minutes late without prior notice. No-shows are not eligible for a refund.

8.6. If the client arrives within 10 minutes of the scheduled start time, the session may still proceed with the remaining time. No extensions or refunds will be provided for late arrivals.

8.7. In the case of a no-show or a late cancellation (within 24 hours of the appointment), the client may request a 50% discount on a future session by contacting the contractor at info@joysinclair.com. This discount must be claimed no later than one week after the missed session.

8.8. The contractor reserves the right to refuse future bookings in cases of repeated no-shows or frequent rescheduling.

8.9. The contractor may reschedule or cancel any session if they are unable to properly carry out the service. This includes cases such as unclear or inaccurate birth time information.

8.10. In the event of insufficient participation, the contractor reserves the right to cancel a webinar, workshop, or course. In such cases, all prepaid fees will be fully refunded.

9. Liability

9.1. The liability of the contractor is limited to no more than the invoice value of the service.

9.2. Client understands that an astrological consultation is not a substitute for therapy, medical and / or psychological diagnoses or services. All astrology services are for entertainment purposes only.

9.3. The contractor is not liable for direct or indirect damage suffered by the client as a result of actions or decisions taken as a result of a service. The client remains responsible at all times for the choices made.

9.4. Except in the case of intent and gross negligence, the contractor is not liable for indirect, additional, consequential and business damage.

9.5. The contractor reserves the right to refuse services if the contractor has valid reasons for doing so.

10. Confidentiality

10.1. The contractor will never pass on anything discussed during a consultation, webinar, workshop or course to third parties without prior permission.

10.2. Client understands and acknowledges that anything discussed in a report or during a consultation, webinar, workshop or course is not to be disclosed or openly shared with others without permission from the contractor.

11. Intellectual Property

11.1. All content created and provided by the contractor, including but not limited to reports, webinars, workshops, courses, recordings, documents, downloadable materials, visual assets, texts, graphics, website content, and social media content, is and remains the exclusive intellectual property of the contractor, unless otherwise explicitly stated in writing.

11.2. The client is granted a limited, non-exclusive, non-transferable license to access and use the materials provided by the contractor solely for personal use. This includes any digital or printed content shared through services rendered by the contractor.

11.3. Under no circumstances may the client share, copy, reproduce, publish, distribute, modify, sell, or exploit any of the contractor’s intellectual property - in whole or in part - for commercial or public use, without prior written consent from the contractor.

11.4. The client understands and agrees that all materials provided by the contractor are intended for use by the individual purchaser only. Sharing access, login credentials, downloads, recordings, or any part of the content with individuals who have not purchased the service or product, including friends, family, colleagues, or the general public, is strictly prohibited. Each purchase or registration grants access to a single user only, unless explicitly agreed upon in writing.

11.5. Unauthorized use of any content or materials may result in legal action and the termination of current and future services.

11.6. The contractor reserves the right to update or revise any materials and to remove access to content at their discretion, particularly in the case of misuse or breach of these terms.

12. Personal Data

12.1. The contractor collects personal data from clients in accordance with the General Data Protection Regulation (GDPR). The contractor uses this information exclusively for the execution of payment orders, for the administration, and for communication with clients via personal emails or the newsletter.

12.2. Personal data is stored when the client fills in a registration form or contacts the contractor.

12.3. The contractor will never pass on the personal data of clients to third parties without prior written permission.

13. Testimonials

13.1. Client understands and agrees that any feedback, commentary, or statements shared via email, social media, or other communication channels may be used by the contractor as testimonials. This includes the use of such content for promotional purposes, including but not limited to marketing materials, websites, and social media platforms.

13.2. By providing this feedback, the client grants the contractor permission to use, publish, distribute, and repurpose their words for testimonial use. The client acknowledges that no financial compensation or additional services will be provided in exchange for the use of these testimonials.

14. Changes and Refusal

14.1. The contractor reserves the freedom to change the General Terms and Conditions and the prices, location, dates and times at any time. Clients will be kept informed of all changes via the website and email.

15. Complaints

15.1. If the client has a complaint, they must first contact the contractor via email at info@joysinclair.com. Complaints submitted through social media will not be accepted. If a resolution cannot be reached through direct communication, the client may escalate the issue by submitting the complaint through the European Commission’s ODR platform: http://ec.europa.eu/odr.